Konjac sponge gifted from 90€ purchase | Shipping gifted from 80€ purchase
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FAQ
Order
Where is my order?
Orders are processed and shipped according to the delivery times specified in the delivery section. Only orders for which payment has been accepted by the card issuer will be processed.
Customer account
How do I create a customer account?
Click on “My Account” then “Create my account.” Fill in your personal information and confirm your registration.
What are the advantages of having a customer account?
With your customer account, you will enjoy exclusive benefits such as private sales, birthday gifts, our newsletter, and beauty tips.
Your personal information (delivery address, billing address, email address, telephone number, etc.) will be saved. You will not need to re-enter this information for future orders.
You can track the status of your order and save products to your wish list.
You can still place an order without creating an account. However, you will not have access to the loyalty program.
Shipping
What are your shipping rates and delivery times, and to which countries do you ship?
Pays & Conditions
DPD predict
DPD predict
Delivery time
France (hors DOM TOM, 971, 972, 973, 974, 975, 976, 978, 56150)
8,28 €
8,28 €
2 to 3 working days
Italie (hors Vatican 00120 & Saint-Martin 47890)
Only with signature
12,95 €
3 to 5 working days
Belgium
Only with signature
12,95 €
3 to 5 working days
Germany
Only with signature
12,95 €
3 to 5 working days
Luxembourg
Only with signature
12,95 €
3 to 5 working days
Netherland
Only with signature
12,95 €
3 to 5 working days
Espagne (hors Andorre AD500)
Only with signature
12,95 €
3 to 5 working days
Payment
Is payment secure?
Payment data is exchanged in encrypted form using the protocol defined by the approved payment service provider for banking transactions carried out on the website www.sandrarity.com. Payment is secure. The payment software used is Stripe. It automatically handles security and anti-hacking for customers' bank cards.
Pour plus d’information : https://stripe.com/fr/privacy
Return
How do I return an item?
In the event of a problem with a package, the shipping box must be kept by the customer along with the packaging and the item(s). The buyer has a period of 14 working days from the date of receipt of the products to return the products ordered and obtain a refund. Returns will be accepted or refused depending on the condition in which they are received. The products will be carefully checked to ensure that they have not been opened and are in perfect condition. Only products meeting these conditions will be accepted for return. To obtain information on the procedure to follow, buyers wishing to return an item must send an email to customerservice@sandrarity.com, with the order number and date, as well as all the contact details used to purchase the item. For products received as a gift for a certain purchase amount, you must return the purchased product(s) you wish to return along with all products offered with your purchase. Otherwise, we will not be able to refund your order.
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