OUR KONJAC SPONGE IS OFFERED from 90€ purchases | FREE DELIVERY for orders over 80€
– Trouvez votre réponse
FAQ
ORDERING
Where is my order?
Orders are processed and shipped according to the delivery times mentioned in the delivery section. Only orders for which payment has been accepted by the credit card issuer will be processed.
Customer account
How to create a customer account?
Click on "My Account" then on "Create my account". Fill in your personal information and validate your registration.
What are the advantages of having a customer account?
Thanks to your customer account, you will benefit from exclusive advantages such as private sales, gifts for your birthdays, our newsletter and beauty tips.
Your personal information (delivery address, billing address, e-mail, telephone number, etc.) are saved. For your next orders, you will not have to fill them in again.
You can track the status of your order and save products to your wish list.
You can still place orders without creating an account. However, your personal information you will not have access to the loyalty program.
Delivery
What are the delivery costs and times and to which countries do you deliver?
Pays & Conditions
Colissimo whitout signature
Colissimo with signature
Delivery time
France (excluding DOM TOM, 971, 972, 973, 974, 975, 976, 978, 56150)
5,95 €
6,95 €
2 to 3 working days
Italie (hors Vatican 00120 & Saint-Martin 47890)
only with signature
12,95 €
3 to 5 working days
Belgium
only with signature
12,95 €
3 to 5 working days
Germany
only with signature
12,95 €
3 to 5 working days
Luxembourg
only with signature
12,95 €
3 to 5 working days
Netherland
only with signature
12,95 €
3 to 5 working days
Spin (Excluding Andorra AD500)
only with signature
12,95 €
3 to 5 working days
Payment
Is the payment secure?
The payment data are exchanged in encrypted mode thanks to the protocol defined by the approved payment service provider involved in the banking transactions carried out on the site www.sandrarity.com. The payment is secure. The payment software used is Stripe. It automatically takes care of the security and anti-piracy aspect of the customers' bank cards.
For more information: https://stripe.com/fr/privacy
Return
How to make a return?
In case of problem with a package, the customer must keep the packaging and the item(s). The buyer has a period of 7 working days from the date of receipt of the products, to return the products ordered and obtain a refund. Returns will be accepted or not depending on the conditions in which they are received. It will be scrupulously checked if the products have not been opened and if they are in perfect condition. Only these conditions can be the object of a return. To obtain information on the procedure to follow, the buyer wishing to return an item should send an email to customerservice@sandrarity.com, with the number and date of the order as well as all the details used to purchase the item. For products received as a gift for a certain amount of purchase, you will have to return the purchased product(s) that you wish to return as well as all the products offered with your purchase. Otherwise, we will not be able to refund your order.
Follow us
Newsletter Sand Rarity
Subscribe to the Sand rarity newsletter and take advantage of exclusive offers in preview
Find us on our social media
©2022 – All rights reserved